Refund & Return Policy – Divine Interior

At Divine Interior, we are committed to delivering premium-quality interior products that enhance the beauty and comfort of your space. However, we understand that there may be situations where you may need to request a refund or replacement. Please review our refund and return policy below for complete details.

1. Eligibility for Refunds

Refund requests will be accepted under the following conditions:

• The product arrives damaged, defective, or broken.

• You received a product that does not match your order (wrong design, wrong size, wrong color, etc.).

• The product received is not as described on our website or catalog.

• You contact us within 7 days of receiving your order to report the issue.

Proof such as photos or videos may be required for verification.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been used, installed, cut, or altered (e.g., wallpaper cut to size, carpets cut to measurement, blinds customized to order, etc.).

• Customized or made-to-order items, including blinds, curtains, vertical gardens, and custom wallpapers.

• Items purchased under clearance, sale, or final sale categories.

• Gift cards or downloadable materials.

3. How to Request a Refund

To initiate a refund request, contact our support team at:
📧 divineinterio786@gmail.com

Please include:

• Your order number

• A clear description of the issue

• Photo or video proof showing the damage, defect, or incorrect item

Our team will review your request and respond with the next steps.

4. Processing Refunds

Once your request is approved:

• Refunds will be processed to your original payment method.

• Processing usually takes 5–10 business days, depending on your bank or payment provider.

We will keep you updated throughout the process.

5. Shipping Costs

• If the item is defective, damaged, or incorrect, we will cover the return or replacement shipping cost.

• For returns due to any other reason, the customer is responsible for the return shipping charges.

6. Exchanges

If you wish to exchange an item:

• Contact us within 7 days of receiving the product.

• Exchanges are allowed only for unused and uninstalled products.

• Additional costs (if any) will be communicated before processing the exchange.

7. Damaged or Lost Packages

If your order is damaged or lost during transit:

• Notify us within 7 days of delivery.

• We will coordinate with the shipping partner to resolve the issue promptly.

• Depending on the situation, a replacement or refund will be provided.